Privacy Policy

1. Introduction

Welcome to BorrowLia ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using BorrowLia, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Account Information: Name, email address, password (encrypted)
• Profile Information: Profile picture (optional), language preference
• Transaction Information: Details of lending/borrowing transactions you create
• Payment Information: Payment tracking data (for Pro users)
• Communications: Messages, feedback, and support requests

2.2 Automatically Collected Information

• Usage Data: How you interact with our service
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies to keep you logged in
• Log Data: Access times, pages viewed, errors encountered

2.3 Files You Upload

• Proof documents for transactions
• Payment receipts and evidence
• Profile pictures
• Feedback attachments

3. How We Use Your Information

We use collected information for the following purposes:

• Provide Services: Create and manage your account, process transactions
• Communication: Send transaction notifications, reminders, and updates
• Improvement: Analyze usage patterns to improve our service
• Security: Detect and prevent fraud, abuse, and security issues
• Support: Respond to your questions and resolve issues
• Legal Compliance: Comply with legal obligations and enforce our terms

4. Information Sharing

4.1 With Other Users

Transaction details are shared only between the parties involved (lender and borrower). Your email and name are visible to users you transact with.

4.2 With Third Parties

We do not sell your personal information. We may share data with:

• Service Providers: Hosting, email delivery, payment processing (when applicable)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

4.3 What We Never Share

• Your password (it's encrypted and never stored in plain text)
• Transaction details with anyone not involved in the transaction
• Your information with advertisers or marketers

5. Data Security

We implement industry-standard security measures:

• Encryption: HTTPS/SSL for all data transmission
• Password Security: Passwords are hashed using secure algorithms
• Access Control: Strict access controls for our team
• Regular Backups: Automatic backups to prevent data loss
• Monitoring: Continuous monitoring for security threats

However, no method of transmission over the Internet is 100%% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access & Update

You can access and update your personal information from your profile settings.

6.2 Data Portability

You can export your transaction data in CSV format anytime.

6.3 Account Deletion

You can request account deletion by contacting support. Your data will be permanently deleted within 30 days, except where we're legally required to retain it.

6.4 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any email or updating your notification preferences.

7. Cookies and Tracking

We use cookies to:

• Keep you logged in
• Remember your language preference
• Understand how you use our service
• Improve user experience

You can disable cookies in your browser, but this may affect functionality.

8. Data Retention

• Active Accounts: We retain your data as long as your account is active
• Deleted Accounts: Data is permanently deleted within 30 days
• Transaction Records: Retained for legal and accounting purposes (typically 7 years)
• Logs: System logs are retained for 90 days

9. Children's Privacy

BorrowLia is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@borrowlia.com
• Support: Contact Form