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General inquiries and support

support@borrowlia.com

Security

Report security concerns

security@borrowlia.com

Business

Partnerships and press

business@borrowlia.com

Response Times

Free Users

We typically respond within 24-48 hours

Pro Users

Priority support with 4-8 hour response time

Support Hours

Email Support

Monday - Friday: 9:00 AM - 6:00 PM (EST)

Saturday: 10:00 AM - 4:00 PM (EST)

Sunday: Closed

Urgent Issues

For critical security issues, please email security@borrowlia.com. We monitor this inbox 24/7 and will respond as quickly as possible.

What to Include in Your Message

To help us assist you faster, please include:

  • Account email: The email associated with your BorrowLia account
  • Detailed description: Explain your question or issue clearly
  • Screenshots: If reporting a bug or issue
  • Browser/Device: What you're using (e.g., Chrome on Windows, Safari on iPhone)
  • Steps to reproduce: For technical issues, explain how it happened

Before You Contact Us...

You might find your answer in our resources:

Help Center & FAQs
Support Center
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